Don't worry! Our support team is here to help you regain access to your account. Contact our administrators through any of the channels below.
For security reasons, password reset must be done manually by our administrators. This ensures your account remains secure from unauthorized access attempts.
Use any of the contact methods below to reach our admin team. Choose the method most convenient for you.
Provide your username or email address. You may also need to answer security questions to verify your identity.
Once verified, our admin will reset your password and provide you with a temporary one. You'll be prompted to change it after login.
Our administrators are available to help you reset your password. Response times are usually within 1-2 hours during business hours (8 AM - 6 PM SAST).
Send us a message on Facebook Messenger. We respond to messages within 1 hour during business hours.
Message on FacebookContact us on Instagram. Include your username or email in the message for faster assistance.
contact on InstagramChat with us on WhatsApp. Available for calls and messages during business hours.
Chat on WhatsAppCall us directly for immediate assistance. Available Monday-Friday, 8 AM - 5 PM SAST.
Call NowSend us a text message. Include your username and we'll get back to you as soon as possible.
Send SMSSend us an email with your username. Response time is usually within 2-4 hours.
Send EmailOur dedicated support team is here to help you with account issues, password resets, and any other concerns you may have about SoundConnect.
Available: Monday-Friday, 8 AM - 6 PM SAST
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